Heval Chat Terms of Service

Last Updated: [July 31, 2026]

These Terms of Service (the “Terms”) constitute a legal agreement between you and Heval ( “we,” “us,” or “our”) concerning your access to and use of the Heval application, website, platform, and related services (collectively, the “Services”).

The agreement between you and us includes these Terms, our Privacy Policy, and any other rules or guidelines displayed within the Services. If there is a conflict between these Terms and a specific rule applicable to a particular feature, the specific rule will apply to that feature.

Summary

The Services are intended to provide a safe, respectful, and reliable environment. You agree to use the Services only for lawful purposes and in accordance with these Terms.

You should read these Terms carefully because they apply whenever you access or use the Services.

The main points are:

1. You are responsible for the content and activities associated with your account.
2. You must not use the Services for unlawful, misleading, malicious, abusive, or discriminatory purposes.
3. We may remove content or restrict accounts that violate these Terms or create risks for users or the Services.
4. Our Services are available only to users who are at least 18 years old, or the age of majority required by applicable law.
5. Our Privacy Policy explains how we collect and use information when you use the Services.

If you do not accept these Terms, you must not access or use the Services.

Privacy

Your privacy is important to us.

Our Privacy Policy explains what information we collect, how we use it, how we protect it, and what rights you may have in relation to that information.

You should read our Privacy Policy before using the Services.

Privacy Policy: <mark>[填写隐私政策链接]</mark>

Account

Users may create an account using an in-app username and password or another registration method provided within the Services.

When you create or use an account, you agree that:

1. You will provide accurate information required by the Services.
2. You will not create an account for another person without authorization.
3. You will not transfer, sell, rent, or otherwise provide your account to another person without our written permission.
4. You will not create multiple accounts for abusive, fraudulent, or unauthorized purposes.
5. You will properly protect your account credentials.
6. You will be responsible for activities carried out through your account.
7. You will promptly notify us if you discover unauthorized access to your account.
8. You will not use another person’s account without permission.

If you violate these Terms, applicable laws, or any rules of the Services, or if your account creates a risk to the Services or other users, we may take restrictive measures, including removing content, restricting functions, suspending the account, or deleting the account.

If your account is restricted or deleted because of your violation of these Terms or applicable laws, you may lose access to information, content, or services associated with that account. To the extent permitted by law, we will not be responsible for losses resulting from such restriction or deletion.

You may delete your account by following the account deletion process available within the Services.

Open Heval Chat → Profile → Settings → Account → Delete Account.

Before deleting your account, you may be required to resolve pending disputes, reports, transactions, or other matters that prevent deletion under applicable law or the operation of the Services.

Once your account is deleted, information associated with the account may not be recoverable, except where retention is required or permitted by applicable law.

Content

You may be able to upload, send, publish, or otherwise provide messages, photographs, images, audio, videos, files, comments, and other materials through the Services (collectively, “Content”).

You are solely responsible for your Content and the consequences of submitting, publishing, or sharing it.

You must not submit Content that:

• contains abusive, offensive, threatening, harassing, or hateful language;
• is obscene, pornographic, or otherwise violates applicable law;
• promotes racism, sexism, hatred, discrimination, or violence;
• encourages or facilitates illegal activity;
• defames, threatens, or unlawfully harms another person;
• contains spam, junk messages, or unauthorized advertising;
• contains malware, viruses, spyware, corrupted files, or other malicious code;
• attempts to interfere with or damage the services, devices, networks, servers, or systems;
• infringes another person’s intellectual property, privacy, publicity, or other rights;
• contains another person’s image, voice, or personal information without appropriate authorization;
• impersonates another person or organization;
• contains misleading or fraudulent information;
• violates these Terms, other rules of the Services, or applicable laws; or
• is otherwise inappropriate or harmful to the Services or other users.

We do not endorse, support, represent, or guarantee the completeness, truthfulness, accuracy, or reliability of Content posted or shared by users.

We may, but are not obligated to, review content when necessary to address reports, safety issues, legal requirements, security risks, or violations of these Terms.

We may remove or restrict content that we reasonably believe violates these Terms or applicable law.

You represent and warrant that:

1. you own or have the necessary rights to submit your Content;
2. you have obtained any required permission from people appearing in your Content;
3. your Content does not violate any third-party rights; and
4. Your Content and its use through the Services do not violate applicable laws.

Conduct

You agree not to, and not to assist or encourage another person to:

• unlawful access, attack, interfere with, or disrupt the Services;
• attempt to discover or obtain source code, system architecture, or other non-public technical information;
• reverse engineer, decompile, disassemble, or modify any part of the Services, except where such restriction is prohibited by law;
• bypass or attempt to bypass security, access-control, or content-filtering measures;
• use bots, scripts, crawlers, data-mining tools, or similar methods to access or extract information from the Services;
• intentionally distribute malware, viruses, or other harmful code;
• create accounts in bulk or register accounts for fraudulent purposes;
• harass, threaten, intimidate, stalk, exploit, or harm another person;
• use the Services for unlawful or unauthorized purposes;
• impersonate another person or organization;
• collect or misuse another user’s information;
• use the Services for unauthorized commercial activities, advertising, or solicitation;
• interfere with another user’s access to the Services; or
• violate any applicable law or the legitimate rights of Heval or another person.

If we identify a violation, we may investigate the matter and take appropriate action, including:

• removing or restricting Content;
• issuing warnings;
• limiting account functions;
• temporarily suspending an account;
• permanently deleting an account;
• preventing future registration; or
• reporting the matter to relevant authorities where required or permitted by law.

Feedback

We welcome feedback, suggestions, comments, and ideas concerning the Services (“Feedback”).

If you provide Feedback, you acknowledge and agree that:

1. we are not required to review, use, or respond to your Feedback;
2. we are not required to return your Feedback;
3. we are not required to keep your Feedback confidential, unless we separately agree otherwise;
4. you will not receive compensation for your Feedback; and
5. We may use, reproduce, modify, and incorporate your Feedback into the Services without restriction, to the extent permitted by law.

Virtual Items and Virtual Currency

Heval may offer virtual currency, points, virtual gifts, credits, or other digital items through the Services. These items are referred to as “Virtual Items.”

Virtual Items:

• may be used only within the Services;
• have no cash value outside the Services;
• may not be exchanged for cash, legal tender, or other goods or services;
• may not be sold, transferred, exchanged, or used for investment purposes; and
• do not represent ownership of any property or asset.

We may change the prices, availability, features, or rules relating to Virtual Items. The applicable information will be displayed within the Services.

If your account is suspended or deleted because you violate these Terms or applicable law, unused Virtual Items may be forfeited to the extent permitted by law.

Subscription Services

Heval may offer paid subscription services, premium features, or other paid services.

The applicable price, features, billing period, and service period will be displayed before purchase.

Paid subscription services:

• are provided for the account used to make the purchase;
• are personal, non-transferable, and for non-commercial use;
• may be subject to additional purchase rules;
• may be changed or discontinued where permitted by law; and
• may not be refunded except as required by applicable law or expressly stated in the purchase terms.

Before making a purchase, you should carefully review the account, service description, price, billing period, and cancellation terms.

Intellectual Property

The Services and all related materials, including software, designs, text, graphics, logos, interfaces, features, data structures, documentation, trademarks, copyrights, and other intellectual property, are owned by or licensed to Heval.

These materials are protected by applicable intellectual property laws and international conventions.

Except as expressly permitted by us or applicable law, you may not:

• copy, reproduce, modify, or create derivative works from the Services;
• sell, resell, lease, license, or commercially exploit the Services;
• distribute, publicly display, or publicly perform the Services;
• remove copyright, trademark, or other ownership notices;
• use automated tools to extract data from the Services;
• reverse engineer, decompile, or disassemble the Services; or
• create products or services based on the Services without our prior written permission.

All rights not expressly granted to you under these Terms are reserved by Heval and its licensors.

Refunds

Except where required by applicable law, completed purchases of virtual items, subscriptions, or other digital services are generally non-refundable.

You may request a refund if:

1. a purchased item was not delivered because of a verified technical error;
2. A significant technical defect prevents you from using a paid service;
3. you were charged more than once because of a verified system error; or
4. A refund is required by applicable law.

Refund requests should be submitted through in-app support.

A refund request should include the order number, transaction date, purchase amount, reason for the request, and supporting information.

If a refund is approved, it will generally be returned through the original payment method. The time required for the refund will depend on the relevant payment provider.

Disclaimer of Warranties

To the maximum extent permitted by law, the Services are provided on an “AS IS” and “AS AVAILABLE” basis.

We do not guarantee that:

• the Services will always be available;
• the Services will be uninterrupted, timely, secure, or error-free;
• the Services will meet your specific requirements;
• information provided through the Services will always be accurate or complete;
• Content will not be lost, damaged, or deleted; or
• the Services will be free from viruses or other harmful components.

We will not be responsible for service interruption or loss caused by:

• government action, natural disasters, war, strikes, riots, epidemics, or other force majeure events;
• power failures, network failures, cyberattacks, malware, viruses, or other events beyond our reasonable control;
• problems with your device, software, or internet connection;
• your violation of these Terms;
• inaccurate information provided by you; or
• Content submitted or shared by you or another user.

You are responsible for evaluating the accuracy and suitability of information obtained through the Services.

Indemnification

To the fullest extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Heval, its affiliates, officers, directors, employees, agents, successors, and licensors from and against claims, damages, liabilities, losses, costs, and expenses, including reasonable legal fees, arising from:

1. your Content;
2. your Feedback;
3. your access to or use of the Services;
4. your violation of these Terms;
5. your violation of applicable law; or
6. your infringement or violation of another person’s rights.

This obligation will survive the termination of these Terms and your use of the Services.

Termination

You may stop using the services at any time.

You may terminate your agreement with us by deleting your account, where account deletion is available.

We may suspend or terminate your access to the Services, restrict your account, or delete your account if:

• you violate these Terms;
• you violate applicable law;
• your actions create legal, security, or operational risks;
• your account is used for fraud, abuse, or unauthorized activity; or
• we discontinue or materially change the Services.

We may take these actions with or without prior notice where permitted by law.

After termination, you may lose access to your account, Content, and other information associated with the Services. Certain provisions of these Terms, including intellectual property, limitation of liability, indemnification, dispute resolution, and other provisions intended to survive, will remain effective.

Governing Law and Dispute Resolution

These Terms will be governed by the laws of <mark>[填写适用法律的国家、地区或司法管辖区]</mark> , without regard to conflict-of-law principles.

If a dispute arises between you and us, the parties will first attempt to resolve the dispute amicably.

If the dispute cannot be resolved amicably, it will be submitted to:

<mark>[填写法院或仲裁机构、地点、语言和具体程序]</mark>

Nothing in this section limits any mandatory rights you may have under the laws of your place of residence.

Changes to These Terms

We may update these Terms from time to time to reflect changes to the Services, legal requirements, or our business operations.

If we make material changes that significantly affect your rights or obligations, we may notify you through the Services, by announcement, pop-up notice, or other reasonable means.

The updated Terms will be identified by a new “Last Updated” date.

Your continued use of the Services after the updated Terms become effective means that you accept the revised Terms, subject to any consent requirements under applicable law.

If you do not agree with the revised Terms, you must stop using the Services.

About Heval

You may access the Services through:

• <mark>[官方网站]</mark>;
• <mark>[官方应用商店链接]</mark>;and
• <mark>[Google Play 或其他官方应用市场链接]</mark>.

We do not guarantee the authenticity, security, or functionality of versions obtained from unofficial sources. We are not responsible for problems caused by unofficial versions of the Services.

If you have questions, complaints, or claims concerning these Terms or the Services, please contact us:

Contact:<mark>[官方联系方式]</mark>

Website: <mark>[官方网站]</mark>