Heval Chat Privacy Policy

Last Updated: [July 31, 2026]

This Privacy Policy explains how “Heval Chat” ( “we,” “us,” or “our”) collects, uses, stores, and protects your information when you use the Heval Chat application, website, and related services (collectively, the “Services”).

Please read this Privacy Policy carefully before using the Services. If you do not agree with this Privacy Policy, please do not access or use the Services.

Summary

This Privacy Policy explains:

1. What information do we collect;
2. How we use your information;
3. How we protect your information;
4. Your rights;
5. Children’s privacy;
6. Changes to this Privacy Policy; and
7. How to contact us.

Heval Chat does not collect users’ names, email addresses, or phone numbers.

Heval Chat does not provide AI-related functions and does not process user information for AI-generated responses or AI model training.

What Information We Collect

1.1 Information You Provide

When you use the Services, you may provide the following information:

• Nickname or display name;
• Profile picture or avatar;
• Account information created within the Services;
• Messages, comments, images, audio, videos, files, or other content that you send, upload, publish, or otherwise make available through the Services;
• Feedback, reports, complaints, or other information you submit to us; and
• Information required to participate in activities or features available through the Services.
• Heval Chat does not collect your real name, email address, or phone number.

1.2 Information Collected When You Use Services

We may automatically collect certain technical and usage information when you use the Services, including:

• Device model and operating system;
• Application version;
• Device identifiers, where necessary for account security or service operation;
• IP address;
• Login and access records;
• Information about the features you use;
• Interaction records;
• Crash reports and diagnostic information; and
• Other information necessary to maintain the normal operation and security of the Services.

1.3 Transaction Information

If the Services include paid features, we may collect limited transaction information, such as:

• Purchase date;
• Purchased item or service;
• Payment amount;
• Subscription or order status; and
• Transaction records.

We do not collect or store your bank card number, payment password, or other payment credentials.

1.4 Customer Service Information

If you contact us through customer service or another available channel, we may collect:

• Your account ID or in-app identifier;
• The content of your inquiry, complaint, or feedback;
• Screenshots, files, or other information you choose to provide; and
• Records of our communications with you.

Heval Chat does not require you to provide your name, email address, or phone number to contact customer service.

How We Use Information

We may use the information we collect to:

• Create and manage your account;
• Provide and maintain the Services;
• Display and deliver messages and other user-generated content;
• Enable communication and interaction between users;
• Save your settings and preferences;
• Maintain the normal operation of the Services;
• Diagnose and fix technical problems;
• Improve the functionality, performance, and user experience of the Services;
• Detect and prevent fraud, abuse, security incidents, and violations of our rules;
• Respond to your feedback, complaints, and support requests;
• Protect the rights, property, and safety of Heval Chat, our users, and others; and
• Comply with applicable laws and legal requirements.

We will not use your information for purposes unrelated to the Services unless we provide you with separate notice or obtain your consent where required.

User-Generated Content

The Services may allow you to create, upload, send, publish, or otherwise share text, images, audio, videos, files, comments, and other content.

You are responsible for the content that you provide through the services. Please do not upload or share personal information belonging to another person without appropriate authorization.

Depending on the feature and your settings, certain content may be visible to other users or members of the same group, community, or chat.

How We Share Your Information

Heval Chat does not sell, rent, or provide your personal information to third-party service providers for their independent use.

We do not share your information with third-party analytics providers, advertising providers, payment providers, AI providers, or other external service providers.

We may disclose limited information only when reasonably necessary to:

• Comply with applicable laws, regulations, court orders, or legal procedures;
• Respond to a lawful request from a government or law enforcement authority;
• Protect the rights, property, safety, or security of Heval Chat, our users, or the public;
• Investigate fraud, abuse, security incidents, or violations of our rules; or
• Complete a merger, acquisition, reorganization, or sale of all or part of our business, where permitted by applicable law.

How We Protect Your Information

We use reasonable administrative, technical, and organizational measures to protect your information against unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include:

• Access controls;
• Account security measures;
• Data backups;
• Security monitoring;
• Internal confidentiality obligations; and
• Technical measures designed to protect the Services.

However, no website, application, or method of transmission is completely secure. You should protect your account credentials and notify us promptly if you believe that your account has been compromised.

Your Rights

Subject to applicable law, you may have the right to:

• Access the information associated with your account;
• Correct inaccurate or incomplete information;
• Delete certain information;
• Delete your account;
• Withdraw consent where processing is based on consent;
• Request an explanation of how your information is used; and
• Submit a complaint about our handling of your information.

You may manage certain information through the settings available in the Services.

To exercise other rights, please contact us with in-app support.

We may take reasonable steps to verify your identity or account ownership before processing your request.

Account Deletion

You may delete your Heval Chat account by following these steps:

Open Heval Chat → Profile → Settings → Account → Delete Account.

Deleting your account may permanently remove your profile, messages, uploaded content, account records, and other information associated with your account.

Certain information may be retained for a limited period where necessary to comply with legal obligations, resolve disputes, prevent fraud or abuse, or protect the security of the Services.

Children’s Privacy

The Services are available only to users who are at least 18 years old, or the minimum age required by applicable law.

We do not knowingly collect information from children below the applicable minimum age.

We will take reasonable steps to investigate and delete the relevant information required by law.

Third-Party Links

The Services may contain links or references to third-party websites or services.

This Privacy Policy does not apply to the privacy practices of those third parties. You should review the relevant third party’s privacy policy before using its services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

If we make material changes, we may notify you through the Services, by posting an announcement, or by other reasonable means.

The updated version will be identified by a new “Last Updated” date. Your continued use of the Services after the updated Privacy Policy becomes effective means that you acknowledge the changes.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us through: <mark>[联系邮箱]</mark>